Terms and Conditions

Credit Card Terms & Conditions:


Cookies Terms & Conditions:


Brit Adhesives Terms & Conditions:

1. Definitions: In these conditions the following terms shall have the following meanings:

a) The “Company” means Brit Adhesives Limited, its agents and assigns; b) the “Customer” means the individual/s, firm or company purchasing goods from otherwise dealing with the Company. c) The “Contract” means any contract for the sale of goods or service by the Company to the Customer. d) The “Goods” means any goods forming the subject of this contract including materials incorporated in them.

2. Quotations: Quotations by the Company unless otherwise stated in them shall be open for acceptance within thirty days of the date of the quotation.

3. Contract

3.1 No contract shall come into existence until the Customer’s order (however given) is accepted  by the earliest of:

a) the company’s written acceptance

b) delivery of the ordered goods

c) the Company’s invoice

3.2 These conditions shall be incorporated in the contract to the exclusion of any terms and conditions stipulated or referred to by the Customer

3.3 No variation or amendment of these conditions or oral promise or commitment related to it shall be valid unless committed to in writing and signed by a Director of the Company.

4. Pricing

4.1 The price includes all material, packaging and delivery (England and Wales) unless in cases where an ex-works price has been quoted, or otherwise stated within the quote or when net order value is less than £350.00 ex VAT. These orders will incur a nominal delivery charge which is variable and charged at cost.

4.2 All prices exclude V.A.T 4.3

The Company will endeavor to notify the Customer of any price increases there may be from time to time but it is the Customer’s responsibility to check the price of goods at the time of ordering. Prices are those charged by the Company at the date of dispatch.

5. Payments

5.1 All invoices are payable 30 days after the date of invoice (unless otherwise stated) if a credit account has been approved.

5.2 If the Customer does not have an approved credit account, payment must be made by Pro-forma payment prior to collection or delivery of goods.

5.3 The Company reserves the right to charge interest at 3% per month above the Bank of England base rate (or part) on any late payments and any legal charges incurred by the Company in collecting any overdue accounts which will be added to the Customer’s account.

5.4 The Customer must not withhold payment because of any dispute or claim.

6. Delivery

6.1 Deliveries will be made to the delivery address nominated on the delivery document.

6.2 Where possible delivery will be made to the Customer’s re-quirements but this cannot be guaranteed and no liability will be accepted by the Company for late or wrong delivery of the goods.

6.3 Pallets remain the property of Brit Adhesives Ltd and should be made available for collection in good condition.

7. Inspections, Shortages and Defects

7.1 The Customer must inspect the goods on delivery. If merchandise arrives damaged, it is best to refuse it back to the carrier attempting delivery.

7.2 Any shortages must be clearly marked on the delivery note and the sales office must be telephoned and informed, stating batch numbers where possible.

7.3 No refund/credit relating to damaged goods or packaging will be awarded by the company once the delivery note has been signed by the Customer or the customer’s representative.

8. Return of Goods

8.1 Goods must be in saleable condition. Goods will not be deemed re-saleable if they are returned in anything but their original packaging.

8.2 Any Goods which the Company deems not to be re-saleable will only be returned to the Customer at the specific request of the Customer and at the Customer’s expense. Notwith standing the discretion of the Company in deciding whether Goods are sound and re-saleable

8.3 Goods must be within shelf life.

8.4 You should always obtain a signature (i.e. proof of collection) from the person collecting Goods for return.

8.5 It is the responsibility of the Customer to ensure returned Goods are well packaged as a credit may be refused for Goods damaged on the return journey.

8.6 Goods returned by Customer to the Company will be charged, for handling and restocking equal to 20% of the sale price of the Goods plus the return carriage charge.

8.7 Our “Lifetime Guarantee” is for the product only. No cost will be accepted for application access, or other associated claim, and assumes that material has been applied correctly, and project purpose or use has not changed.

9. Warranties, Scope of Contract and Extent of Liability

9.1 Any descriptions, illustrations, specifications figures as to performance drawings and particulars of weights and dimensions submitted by the Company, or contained in the Company’s catalog’s, price list or elsewhere since they are merely intended to represent a general idea of the Goods and not to form part of the contract to be treated as representations.

9.2 Any technical information, recommendation, statement or advice furnished by the Customer to the Company

9.3 The application or use of the goods since the Company has no direct or continuous control over where and how they are applied

9.4 The Company shall have no liability to the Customer for any loss or damage arising from any trial, display or demonstration or form any breach of any express or implied warranty or condition of the contract or any negligence breach of statutory duty or other duty on the part of the Company or in any other way out of or in connection with the performance or purported performance of or failure to perform the contract except: For death or personal injury resulting from the Company’s negligence and as expressly stated in these conditions.

9.5 The Subject to Clause 7, if the purchaser establishes that any of the goods have not been delivered, or have been delivered damaged, are not of the correct quantity, or do not comply with their description, the Company shall at its option replace with similar goods any of the Goods which are missing, lost or damaged or do not comply with their description, or allow the Customer credit for their invoice value.

9.6 If the Customer establishes that any of the goods are defective the Company shall at its option replace with similar Goods or repair any defective Goods or allow the Customer credit for their value.

9.7 In no circumstances shall the liability of the Company to the Customer under this condition exceed the invoice value for the goods.

9.8 These conditions do not restrict Customer’s statutory rights under the consumer legislation.

10. Title and Risk

10.1 Risk in the Goods passed to the Customer when they are delivered to or collected by the Customer.

10.2 Notwithstanding Clause 10.1, all goods supplied will remain the property of the company until the amount due under the invoice for them together with all other sums owed by the Customer to the Company have been paid in full.

10.3 The Company may maintain an action for the price of any goods not withstanding that title in them has not passed to the Customer.

10.4 Until the title passes the Customer shall hold the goods as bailee for the Company and shall store or mark them so that they can at all times be identified as the property of the Company.

10.5 If, before title passes to the Customer, the Customer has a petition for winding-up or administration presented against it, passes a resolution for voluntary winding-up, has a receiver or administrative receiver appointed, or convenes a meeting of or comes to any arrangement with creditors, then the Company may, without liability to the Customer, terminate the contract and Repossess and use or sell any of the Goods and by doing so terminate the Customer’s right to use, sell or otherwise deal in them: and For that purpose or determining what if any goods are held by the Customer and inspecting them, enter any premises of or occupied by the Customer.

10.6 Until title passes the entire proceeds of the sale of the Goods shall be held in trust for the Company and shall be held in a separate designated account and not mingled with other monies or  paid into any overdrawn bank account and shall be at all times identifiable as the company’s money.

11. Law and Jurisdiction

11.1 The Contract shall be governed by English Law and the Customer consents to the exclusive jurisdiction of the English Courts in all matters regarding it except to the extent that the Company invokes the jurisdiction of the courts of any other country.

12. Third Party Rights

12.1 Save as expressly provided, none of these conditions are intended to or will operate to confer any benefit pursuant to the contracts (Rights of Third Parties) Act 1999 on a person who is not named as a party to the contract.

13. Data Protection:

13.1 We may register details of the contract and the conduct of your account with any licensed credit reference agency. This and the information you have given about yourself  may be used to help make credit decisions, to prevent fraud, for tracing debtors and for recovering our property. We may also disclose this information to any company or business associated with us and to any person acting on your behalf for any purpose connected with our business.

Privacy Policy

No information is retained by The Tiling Store other than for delivery of products or billing information. Peacock Computers will not distribute your information or re sell your contact details to any third party.

The Tiling Store do not store credit card details nor do we share customer details with any 3rd parties.

This privacy policy sets out how The Tiling Store – Lymington, Hampshire uses and protects any information that you give The Tiling Store – Lymington, Hampshire when you use this website. The Tiling Store – Lymington, Hampshire is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Tiling Store – Lymington, Hampshire may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences interests
  • Other information relevant to customer surveys and/or offers

For the list of cookies we collect see the “List of cookies we collect” section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.